Frequently asked questions
On this page you will find answers to all your questions regarding shipping, delivery, ordering and returns.
It is annoying that you did not receive a confirmation email! Unfortunately, emails from order confirmations sometimes end up in your unwanted mail / spam box. Did you already look there? When the payment is successful, you can assume that the order has also gone through and you will receive it the next working day with the exception of Sunday and public holidays. If this is not the case, you can of course always contact us via firstname.lastname@example.org and we can personally check it for you.
No. Due to our ordered today delivered tomorrow guarantee it is unfortunately not possible to change your address details. Your order will be packed and shipped within 30 minutes.
No. After you have placed an order, it is unfortunately no longer possible to cancel it.
No. This is not possible.
We have rapidly changing collections. It is rare that sold out items are restocked. Be quick to get your favorite items.
Shipping & delivery
Every order is shipped for free.
Ordered before 21:00 will be delivered the next working day.
We use a warranty period of 2 months. Of course there are exceptions, you can contact our customer service for this.
There are customers who order items in multiple sizes, so we often have to say no. Unfortunately, this is the reason that we have to charge return costs. But the advantage is that we ship all orders for free. And ordered before 21:00, delivered tomorrow.
Our return period is 2 weeks. Usually this is already earlier. From the moment your return has been processed and you receive the email that the money has been refunded, it takes 10 business days for the purchase amount to be in your account.
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