If you wish to return an item purchased on, you have 30 days from the shipment date of your order to do so. All labels must still be on the items and the items must be in perfect condition.

Follow the steps below to return your item (s).

Please note: returns are not free of charge. The return label costs € 5.25 as mentioned in step 2.

1 - Fill in the form below, print it out and enclose it with the return shipment

Which item(s) do you want to return?

2 - Download retourlabel

Click on the button below and in the screen that opens, enter your zip code and the number on the packing slip and purchase the return label. Please note, the number on the packing slip is not the same as the order number.

If you no longer have the packing slip, you can request the packing slip number from our customer service.

A return label costs € 5.25. You stick this label on the package with the items that you return. You can track the order with the track and trace code.

Download retourlabel

3 - Take the package to a DHL service point

Click on the button below and enter your address and zip code in the screen that opens. Choose a DHL service point and hand in the package.

Find nearest DHL service point